Last updated: 30 June 2026
Who these terms are with
These Terms and Conditions govern your use of hitenshah.co.uk and any services or products purchased from Hiten Shah, a sole trader based in the United Kingdom (“I”, “me”, “my”).
By purchasing a service or product, or by booking a discovery call through this website, you confirm that you have read, understood, and agree to these Terms and Conditions.
For information about how I handle your personal data, please see my
Privacy Policy.
For any questions about these terms, please contact me at:
Email: contact@hitenshah.co.uk
Post: Unit 15134, PO Box 6945, London, W1A 6US
Services
I offer three types of service through this website:
Spreadsheet Consultancy: bespoke Microsoft Excel and Google Sheets development for business clients. Each project is scoped individually and quoted per project.
Coaching Tools: digital tools for life coaches, currently the Wheel of Life Assessment Tool, sold as a digital download via Payhip.
1:1 Coaching: NLP-based one-to-one coaching sessions for individuals, available in person in north London and online.
Each service is governed by the specific terms below, in addition to the general terms that follow.
Spreadsheet Consultancy
How engagements work
Spreadsheet consultancy projects begin with a free discovery call. Following the call, I will provide a scope and quote for the work. A project commences once both parties have agreed the scope in writing (email is sufficient).
What counts as delivery
The work is considered delivered when I send you the completed files in the format agreed at scoping. If you have requested a handover call or sign-off process, delivery is considered complete once that has taken place.
Post-delivery support
If you identify a defect in the delivered work (meaning that the deliverable does not function as agreed in the scope) and report it to me within 14 days of delivery, I will address it as part of the original project at no additional charge.
Requests made after 14 days of delivery, or requests for changes and additions that go beyond correcting a defect, will be treated as new work and quoted separately.
Payment terms
A deposit of 50% of the agreed project fee is required before work commences. The remaining balance is due within 14 days of delivery of the completed work.
Invoices are issued by email. Payment is accepted by bank transfer.
If payment is not received within 14 days of the invoice date, I reserve the right to pause or cease work on the project until the outstanding amount is settled. For business clients, statutory interest may be charged on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998.
Revisions and scope changes
The scope of work is agreed before the project begins. Revisions that fall within the agreed scope are included. Work that falls outside the agreed scope will be discussed and, where agreed, quoted and charged separately before that additional work begins.
Where multiple requests are made during the course of a project, I reserve the right to assess their cumulative effect on the project as a whole. Even where each individual request appears minor, if their combined impact is material I will treat this as a scope change, inform you, and agree revised terms before continuing. Agreement to any additional or out-of-scope work will always be confirmed in writing before that work begins, regardless of how or when it was requested.
Where a project scope is agreed at a high level at the outset and refined as work develops, the original quote covers only the work as understood and described at the point of agreement. If it becomes clear during the project that the work required is materially greater than the scope as originally understood, I will pause, inform you in writing, and agree revised terms before proceeding. I will not simply continue and invoice for additional time without your knowledge and agreement.
Project completion
A project is considered complete when the deliverables agreed at scoping have been delivered, as defined above. Once the agreed scope has been delivered, I am entitled to issue the final invoice and formally close the project, regardless of whether additional requests are outstanding at that point.
Requests made during a project that go beyond the agreed scope do not extend the project timeline or delay the final invoice. They will be treated as a new engagement, quoted separately, and carried out under a new agreement if we choose to proceed.
If ongoing scope changes during a project make it no longer practical to complete the original agreed work, I reserve the right to issue an invoice for the proportion of the agreed scope that has been completed and bring the project to a close, with reasonable notice to you.
Cancellation
If you cancel a project after work has commenced, the deposit is non-refundable. If more than 50% of the work has been completed at the time of cancellation, the full project fee is due.
If I am unable to complete the work
In the unlikely event that I am unable to complete a project due to circumstances outside my control, I will notify you as soon as reasonably practicable. Any fees paid for work not yet completed will be refunded on a pro-rata basis.
Coaching Tools (digital downloads)
Purchase and delivery
Coaching tools are sold as digital downloads via Payhip (payhip.com). On purchase, you will receive an email from Payhip containing a download link. Delivery is instant.
The purchase transaction is processed by Payhip and is also subject to Payhip’s own terms and conditions, available at payhip.com/terms.
Each purchase includes a Single User Licence document (PDF) setting out the terms of your licence to use the tool.
Satisfaction guarantee and refunds
If you open the tool and are not immediately satisfied with what it can do for your coaching practice, email me at contact@hitenshah.co.uk within 7 days of your purchase date and I will refund you in full. No questions asked.
Refund requests received more than 7 days after purchase cannot be accepted, as the digital file will have been available to you and downloaded.
Licence
Your purchase grants you a single-user licence to use the tool professionally with your own clients under your single coaching practice. You may not resell, redistribute, sublicense, copy, or share the tool with any other person or organisation.
1:1 Coaching
How engagements work
1:1 coaching begins with a free discovery call. If we agree to work together following that call, sessions are arranged directly between us.
My coaching services are available to adults aged 18 and over only.
Payment
Session fees are agreed at the point of engagement. Invoices are issued prior to each session or as otherwise agreed. Payment is due within 7 days of the invoice date.
Cancellation and rescheduling
I ask for a minimum of 48 hours notice if you need to cancel or reschedule a coaching session.
If you cancel with less than 48 hours notice, 50% of the session fee is due.
If you do not attend a session without giving any notice (a no-show), 100% of the session fee is due.
Sessions cancelled with 48 or more hours notice can be rescheduled at no charge.
Exceptions may be made at my discretion in cases of genuine emergency.
If I need to cancel or reschedule a session, I will give you as much notice as possible. Where I cancel with less than 48 hours notice, you may reschedule at no charge or receive a full refund for that session.
Important note on coaching and health
Coaching is not therapy and is not a substitute for medical, psychological, or psychiatric advice or treatment. If you have concerns about your mental or physical health, please seek support from a suitably qualified healthcare professional.
I reserve the right to end a coaching engagement at any time if I consider it to be in the best interests of either party.
Intellectual property
Spreadsheet consultancy: work on client-owned materials
Where a project involves modifying, improving, or building on spreadsheet files or other materials that you provide to me, those materials remain your property throughout. Any work I carry out on them becomes part of those materials and passes to you on receipt of full payment.
Spreadsheet consultancy: work built from scratch
Where I build a deliverable from scratch, on receipt of full payment you own the specific spreadsheet or spreadsheets delivered to you as part of the agreed project. You may use, adapt, and modify the deliverable for your own internal business purposes without restriction.
I retain intellectual property in any underlying templates, frameworks, methodologies, or components that I have developed independently and incorporated into the deliverable. Where such components are included, you are granted a non-exclusive, perpetual licence to use them as part of the specific deliverable. You may not extract, reproduce, resell, or distribute those underlying components separately.
Coaching tools
The Wheel of Life Assessment Tool and all other coaching tools sold via Payhip remain my intellectual property. Purchase grants a single-user licence as described in the Coaching Tools section above.
Website content
All content on hitenshah.co.uk, including text, graphics, and code, is my intellectual property. You may not reproduce or use any part of it without my prior written permission.
Confidentiality
Where I carry out spreadsheet consultancy work, you may share with me confidential business information, data, or documents, including financial data, operational data, or other sensitive materials. I will treat any such information as confidential and will not disclose it to any third party, or use it for any purpose other than carrying out the agreed work, without your prior written consent.
This obligation does not apply to information that is or becomes publicly available through no fault of mine, or that I am required to disclose by law.
You should not share with me personal data relating to your own customers or employees unless it is strictly necessary for the project. Where you do share such data, you confirm that you have a lawful basis to do so and that you are authorised to share it for the purpose of the project.
Limitation of liability
To the fullest extent permitted by applicable law, I am not liable for any indirect, incidental, consequential, or special loss or damage arising from your use of my services or products, including but not limited to loss of profit, loss of data, loss of business, or business interruption.
My total liability to you in connection with any service or product shall not exceed the total amount you paid for that specific service or product.
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the law of England and Wales.
Consumer rights
If you are purchasing as a consumer (that is, as an individual acting outside the course of a business or trade), you may have additional statutory rights under the Consumer Rights Act 2015 and other applicable legislation. Nothing in these Terms and Conditions affects or limits those statutory rights.
For digital downloads, by accessing your download immediately following purchase you acknowledge that you are requesting immediate delivery of digital content and agree that your 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will be lost at that point. This is separate from, and does not affect, the 7-day satisfaction guarantee described above.
Complaints
If you are unhappy with any aspect of my services or products, please contact me at contact@hitenshah.co.uk in the first instance and I will do my best to resolve your concern promptly and fairly.
Changes to these terms
I may update these Terms and Conditions from time to time. The current version will always be available at hitenshah.co.uk/terms-and-conditions. The date at the top of this page will reflect when the terms were last updated. Continued use of my services or products after any change constitutes your acceptance of the updated terms.
Governing law
These Terms and Conditions are governed by the law of England and Wales. If you are a business, you agree to submit to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer, you may also have the right to bring proceedings in the courts of the country where you are resident.